Sale and promotional offers are only available for bookings made during the time of the offer and cannot be used against bookings made prior to the time the offer was launched.
Can I stay with my child[ren] during the play session?
We are currently promoting a drop off session for all children aged 6 and over to help us maintain the number of people inside the Play Centre at any one time. However we completely appreciate that you or your child would prefer an adult to stay with them. It is absolutely fine to stay if that is your preference, we have communal seating spread around the centre for adults which to stay and observe. Adults are also very welcome to stay and play with their child[ren] however if you plan to participate we request that you purchase an ‘Adult Participation’ ticket. This allows us to control the number of people building inside our play zones at any one time.
For adults that are happy to drop off, the Chocolate Cafe is a popular place for adults to relax which is located directly opposite our centre with indoor and outdoor seating available. Please note that our staff are on hand to supervise children throughout the session, all are trained in safeguarding and have fully checked DBS certificates.
I have two or more children of various ages what are the best booking options for me?
Our new play zones have been designed with age in mind to ensure that the children get the most out of their play experience. We recommend booking your child on to the age appropriate activity. Please note that the Play Centre is not a large area and that the different play zones are next to each other. This makes it easy for any adult that is staying to move between the play zones. Staff are also on hand to ensure that children are supervised and supported at all times.
What happens if I book a session and have to cancel / postpone due to covid-19 isolation?
We are a small business that values our customers, we appreciate that we are currently living in times that make planned arrangements very difficult particularly with the spread of covid-19. If you have been told to isolate and are no longer able to attend your session then please email firstname.lastname@example.org and we will be as flexible as possible in finding a suitable solution for your booking.